March, 2017: Mumbai’s Chhatrapati Shivaji International Airport was rated the Second Best Airport globally in the ‘over 40 million passengers per year’ category at the Airport Service Quality Awards 2016 conducted by the Airports Council International. This recognition was conferred upon CSIA after it was appraised by the passengers themselves, in a year-long survey carried out by ACI, the trade association of the world’s airports.
A highly regarded accomplishment in the aviation industry, this acknowledgement is a testament of CSIA’s constant efforts towards offering superlative services to travelers transiting through the airport. CSIA has previously had the honour of being rated as one of the world’s top airports in the 25-40 million passenger category by the ASQ survey for the year 2015, making this year the sixth consecutive year of being named among the world’s top airports.
CSIA was inducted into the ACI Director-General’s Roll of Excellence for having consistently delivered excellence in customer service for five years in a row. The Mumbai Airport has also been voted as the Best Airport in India and Central Asia by Skytrax World Airport Awards 2016, another much sought after recognition in the aviation industry internationally.
About GVK MIAL
GVK Mumbai International Airport Pvt. Ltd (MIAL) is a Public Private Partnership joint venture between a GVK-led consortium and the Airports Authority of India (AAI). GVK MIAL was awarded the mandate for operating and modernizing Chhatrapati Shivaji International Airport, Mumbai (CSIA). Through this transformational initiative, GVK MIAL aims to make CSIA one of the world’s best airports, which consistently delights customers besides being the pride of Mumbai. The new integrated Terminal 2 at CSIA enhances the airport’s capacity to service 40 million passengers and one million tons of cargo annually.