Delhi Airport adjudged Global 4-Star Airport by Skytrax


The award was conferred to Delhi Airport in an award ceremony organized by Skytrax in London and was received by Videh Kumar Jaipuriar, CEO – DIAL.

Delhi International Airport Ltd (DIAL) announced that it has been adjudged as a Global 4-Star Airport and ascribed as Best Airport in India / Central Asia” in 2019 Skytrax World Airport Awards.

The award was conferred to Delhi Airport in an award ceremony organized by Skytrax in London on March 27th 2019. The award was received by Mr Videh Kumar Jaipuriar, CEO – DIAL.

Speaking on the occasion, Mr Jaipuriar said, “The collaboration of various agencies working at the Airport has enabled Delhi Airport achieve this unique feat. Being recognized as a Global 4-Star Airport by Skytrax validates that Delhi Airport’s quality of services are of global repute. In the last one year, we have undertaken series of initiatives including retail refresh at T1 and T3, commencement of T2 as full-fledged terminal, more Immigration counters and various technological interventions. The recent ramp up of GMR Aerocity at full scale also takes passenger experience to a new height. We are now set to expand our capabilities both at Terminal and Airside.”

Edward Plaisted, CEO of Skytrax said, “To receive this global 4-Star Airport Rating is a truly fabulous achievement for Indira Gandhi International Airport (IGIA), and is a mark of recognition for the many improvements that the airport has achieved in recent years. Customers look for comfort, convenience and consistency in their airport experience, and following the in-depth audit of IGIA, we found that these items are being well delivered and their standards meeting the 4-star Airport Rating requirements.”

The Skytrax Airport Ratings are based on a comprehensive analysis of over 500 product and service items across the airport customer experience. The criteria includes key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Product assessment includes features such as seating, power options, Wi-Fi, washrooms, food and beverages and all front-line facilities. Service ratings cover both official staff (e.g. immigration, police, security and customs) as well as more general airport staff (shops, restaurants and cafes, help counters etc.).

The World Airport Star Rating program is a global Quality-Evaluation-System for the Airport industry. It uses a direct and professional analysis of Airport’s Product and Service Quality Standards. The World Airport Awards began in 1999, when Skytrax launched its first global, Airport customer satisfaction survey. The survey evaluates traveller experiences across different airport service and product key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration to departure at the gate.